CONVERSATION WRITING : Assignment Unit 5 (Complaints)

Mr.Nadimi: Hello! Mr.Car I'm Nadimi.
Mr.Carr: Oh! Nadimi. Can i help you?
Mr.Nadimi: Yes! I have a problem about your engineer.
Mr.Carr: What happen?
Mr.Nadimi: He doesn't arrive here for his job.
Mr.Carr: Oh! sorry! I'll check it.
Mr.Nadimi: I can't work anything, I need some engineer.
Mr.Carr: Oh! I'll send new engineer suddenly and give a discount for you.
Mr.Nadimi: Okay! I hope there is not this event again.

Solution: The main ideas is send an engineer delayed because flight have a problem. I will send an new engineer and give a discount.



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3.Imagine you are Peter Carr. Following the above phone call and then a conversation with Mr.Bains, write a fax to Mr.Nadimi. Tell him Mr.Bains will return in four days with the parts and the system will be repaired within five days. Use the fax template.

STELLA COMMUNICATION PLC.

PO BOX 45, 27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

PHONE 44 121 312 769/221 FAX: 44 121 312 593

FAX TO: Hamid Nadimi                                                           FROM: Peter Carr
Ahmed Al-Hamid & Company
Fax number 966 1 367933

No of Pages (INC. this one):1                                                  DATE: 4 March 1995


ATTN: Hamid Nadimi – Operations Director

RE: Peter Carr - Customer Service

Following out your problem. I am pleased to tell you that Mr. Bains will return in four days with the relevant parts and the system will be repaired within five days.

If there is any way I can be of further assistance, please to contact me.
Once again, please accept apology from me.


Furthermore, let me assure you of our of service in future.


Best regards.
Peter Carr
Peter Carr
Customer Service

ESSAY :: Presentation

The term ‘presentation’ is defined as a formal manner of speaking, instructing or putting oneself forward. Broadly speaking, a presentation is a method involving and audio and visual aids that are used to explain a certain topic or demonstrate an idea to an audience. Presentations may be informative, persuasive, and motivational; sales oriented or multipurpose in serving a variety of aims for the presenter.   Depending upon the nature of the presentation and the underlying purpose it is meant to serve, it may be written, impromptu, extemporaneous or memorized.

Presentations are not limited to the business context and are used widely in other spheres of life including academics and politics, however they are considered an necessary tool by organizations in terms of communication to the staff regarding new work practices and company policies and as such serve a useful purpose of disseminating information in a formal and structured way in addition to giving the audience a chance to have their concerns and queries addressed.

For a presentation to be perfect and successful in fulfilling its objective it is important for the presenter to understand that the process is not limited to speaking alone and involves careful consideration of a variety of other factors that can influence the extent to which an audience is able to benefit from it.

It is essential that the presenter is aware of the logistics prior to beginning his presentation. This includes an understanding of crucial factors such as the length of time one is allowed to speak, the nature of equipment available as well as attributes of the audience such as age, education, economic status. As the nature of the audience has implications for the presentation style adopted it is best to collect information on the listeners in order to maximize results.

ESSAY :: Cross-Cultural Communication.

Communication can be defined as the conveying of or exchange of information between two people. Cross-cultural communication can be simply looked at as the study of how persons from varied cultural backgrounds communicate amongst themselves and also across the different cultures. This is of great value as it allows us not only to appreciate the diversity in culture but also provides us with the opportunity to learn from the various cultures. The understanding of someone else's culture smooth's the progress of cross cultural communication and this is so because the basic principles and processes describing the other forms of communication also apply in cross cultural communication.

The cross cultural communication started due to the advancements in economic growth and technological developments which led to breaking down of cultural barriers as businesses looked for ways to expand and seek foreign markets. This was so as companies had to cope with the new set of dynamic issues as they considered the global market. As a result, language training was initiated so as to overcome the cultural barriers and this has led to a demand for these languages and in turn educational institutions have been forced to incorporate intercultural understanding and knowledge into their curriculums. With the advancement in cross cultural communication, the social relations have changed significantly as it has allowed people to move across borders and also led to intermarrying.

For successful communication to be effected or said to have taken place between the parties involved, both within a given culture or between cultures it necessitates that the intended message or information issued by the sender is precisely received and deduced by the receiver. The information sent from speaker to listener always entails huge array of features, such as expressions, sentence structure, idioms, tone of voice, emphasis, speed, emotion, and body language, and the interpretation requires the listener to attend to all of these features, while at the same time constructing an understanding of the speaker's intentions, emotions, politeness, seriousness, character, beliefs, priorities, motivations, and style of communicating. Additionally, the listener ought to also appraise whether the remark is a question or a declaration and how and to what extent a statement matters to the speaker

Woman's Rights to the Suffrage

The Gettysburg Address

Problem at the Hotel On Telephone

#1
Yaya Reception : Good morning . Welcome to Montiene hotel.Neko : Yes,please. Hello! May I speak to the reception department please? Yaya Reception Yes,I’m reception. Do you have a reservations? Neko : Yes, I do. And I have some problem?Yaya Reception : What is your name? Neko : My name is Yanisa. Yaya Reception : Well,let me check-yes. May I help you? Neko : I want to change the room type. Yaya Reception : What kind of room you are booking? Neko : I had booked a single room,but my friends want to go with me and we want to live together. Can you recommend me?Yaya Reception : How many people? Neko : 5 people and me sum 6. Yaya Reception : Ok, 6 people.I suggest you the Suite room.I think it worth because many facilities such as Air conditioner , Cable TV,Complimentary bottle water , Refrigerator , Desk , Minibar -,Wi-Fi Internet Access , Hot and Cold shower , Extra bed upon request , Led smoke Detector - Bath tub , Hair Dryer , Coffee and tea maker facilities , DVD player and Living room
Neko : How much rate of the room ? Yaya Reception : 6,000 Bath per night ,ok? Neko : Alright ,I’ll take the one with sea view .Yaya Reception : Sorry sir, there is only one available.It’s a garden view,ok? Neko : Ok,not at all. Yaya Reception : Very well. I have your information, Madam. But you have to transfer half money for pledge, please. Neko :. That’s fine.I’ll transfer tomorrow. Yaya Reception : Everything is complete. Neko : One more thing. Please arrange one car from hotel to the airport we flight is landing at 11.00 a.m. in January 12th
Yaya Reception : Yes, sir . Neko : Thank youYaya Reception : You ' re welcome.

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#2



Yaya Reception :Good Morning Miss Chatlada ,I’m Yaya reception


Amp :Okay, Good morning


Yaya Reception :I have some little problem to tell you , Are you free to talk with me ?


Amp : Alright ! Show me what your problem.

Telephone problem